ANTIQUE TIME & TIMEBUILDER FEEDBACK POLICY

Feedback is very important to us, and we know it is very important to you also.  It is a permanent record of our auction transaction with you, our valued eBay buyer.

We always try to make every effort to leave factual positive feedback as it relates to every auction that we conduct on eBay.  We treat feedback very seriously and we never abuse it by leaving non factual comments.

If you have not received feedback from us for your purchase and you have received your item, please let us know.  Your feedback will then be returned shortly.  You may wish to leave yours for us first  to let us know that you have received your item and that it arrived safely.

 We normally do not run tracking numbers to determine if items have been received.  We rely on feedback from our customers for this information.

The reason for this is that we have a program or a feedback "robot" that looks for new feedback several times a day that has been left for us.  New feedback reports are then sent to us.  Your feedback will then be returned by us within 3 hours   This "robot" only reports to us that feedback has been left.  It does not write feedback nor does it generate feedback.  We personally write and enter all feedback for each buyer and each auction.

 If you have left feedback and feedback has not been returned within one (1) business day please email us and we will rectify the situation.  This usually is not necessary.

NEGATIVE FEEDBACK

We do everything in our power to avoid receiving or giving negative feedback.  We also view neutral feedback as being negative.  There are only a few reason why we would ever leave negative feedback.  Some of these reason are as follows.

1. A buyer bids and wins the auction, then never pays for the item.
    

2. A buyer bids and wins the auction, the only purpose of which is to leave negative feedback.  This is a violation of eBay policy.
    

3. A buyer bids and wins the auction, but never responds to our winning bid notification within (3) three days following the close of the auction.
    

4. A buyer bids and wins the auction, and without making prior arrangements with us takes longer than (10) tens days to pay for the auction purchase.

For your convenience you can review eBay's Feedback Policy using the following link. 

eBay's Feedback Policy

Thank you for taking the time to read our feedback policy.  We know that by working together, we as sellers, and you as buyers can both have a positive eBay experience.

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